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Course Overview
This interactive course is for those who want to refine their communication skills and enhance their ability to overcome challenges, drive team success and foster a collaborative work environment.
Course Content
Delegates will explore effective tools and techniques, that will enhance skills and communication, helping to interact with others more.
The course will cover the following topics:
- Mastering the art of strategic communication, learning how to convey complex ideas clearly and persuasively
- Enhancing your active listening skills and empathy to better connect, understand and respond to team members' needs and concerns
- Developing proficiency in non-verbal communication to ensure your body language aligns with your verbal messages.
- Learning techniques for managing and resolving conflicts effectively, turning potential disruptions into opportunities for growth
- Building emotional intelligence to navigate and influence the emotional landscape of your team, leading with empathy and insight
Benefits
By the attending this course delegates will:
- Strengthen their ability to communicate complex ideas with clarity and impact
- Improve connection and trust through active listening and empathetic responses
- Learn how to ask powerful, thought-provoking questions that stimulate insight and meaningful dialogue
- Align verbal and non-verbal communication for greater credibility and influence
- Gain practical tools for managing and resolving workplace conflict constructively
Course Tutor
Korinne Le Page
Korinne has more than 27 years’ experience in Training, Leadership Development, Coaching and Counselling. She has also worked for major multi-national Companies, delivered Management and Communication programmes abroad and online across a variety of Market Sectors. Korinne started her career in Finance, then as an Operational Manager in Customer Service, managing teams in challenging environments and she became an Entrepreneur in 2000. Therefore, Korinne has first-hand experience of the issues that can arise from all angles, as well as appreciating the importance of providing inspirational leadership and seamless customer service.
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